1. Terms & Conditions
1.1 All orders for goods accepted by Ikrafts Limited, whose registered address is Bridgeholme Industrial Estate, Charley Lane, Chinley, High Peak, England, SK23 6DX (company registration no. 02383290), which trades as Ikrafts ("the Vendor", “us”, “we”) via the website at www.ikrafts.co.uk (“Website”) are accepted subject to these terms and conditions that shall form part of and govern the contract of sale.
1.2 Acceptance of goods shall be deemed to be acceptance of these conditions of sale. No agent or representative of the Vendor has the authority to vary these conditions unless endorsed in writing by a Director of the Vendor. We reserve the right to modify these terms and conditions at any time and that continued use of the our Website after any changes constitutes your acceptance of those changes.
1.3 All orders will be acknowledged but confirmation of the price shall at all times be when the order is accepted by the Vendor. Accepted orders shall be shipped at the prices shown on the order acceptance, which shall normally be the price or cost as shown on our Website on the date of the order. Up-to-date prices can be found on the Vendor Website which is continuously updated. For the avoidance of doubt should an error in pricing occur, the purchaser will be notified and be provided the option to either proceed with the order at the correct price or otherwise cancel the order.
1.4 Orders are shipped with any delivery costs shown where appropriate, with delivery within 30 days unless otherwise stated.
1.5 Suitability of Goods. We do not warrant the suitability of goods for a particular purpose other than that illustrated within product/service instructions specifications or guides. Purchasers should check specifications, size and suitability before ordering.
1.6 If you are a business customer these terms and conditions constitute the entire agreement between us in relation to your purchase. You acknowledge that you have not relied on any statement, promise, representation, assurance or warranty made or given by us or on our behalf which is not set out in these terms and conditions and that you have no claim for innocent or negligent misrepresentation, or negligent misstatement based on any statement in these terms and conditions.
1.7 We do not give business customers all the same rights as consumers. For example, business customers cannot cancel their orders, they have different rights where there is a problem with a product and we do not compensate them in the same way for losses caused by us or our products. Where a term applies just to businesses or just to consumers, this is clearly stated. You are a business customer if you are buying products wholly or mainly for use in connection with your trade, business, craft or profession, even if you are an individual.
2. Payment, Delivery and Price
2.1 Payment is to be made via credit or debit card or other method shown as acceptable on this Vendor Website and no other methods of payment are acceptable unless otherwise agreed in writing by the Vendor.
2.2 Credit card companies may require address verification (your credit card billing address) or other security information on Website transactions. Any incorrect information given may result in a delayed or cancelled order for which the Vendor accepts no responsibility.
2.3 No goods shall be dispatched until payment has been made in full to and accepted by the Vendor.
2.4 The Vendor shall either dispatch goods to the purchaser within 2 working days of receipt of payment, or shall notify the purchaser if goods are unavailable or if there is any delay which may result in goods being delivered beyond 30 days of receipt of payment.
2.5 In the event goods are of low stock or out of stock the Vendor will notify the customer with any revised delivery times. In the event of a delay being more than 30 days, the purchaser shall have the right to cancel the order, whereupon the Vendor will arrange for a refund to the purchaser accordingly should payment be received, or the Vendor will simply cancel the order and confirm same with the purchaser where the Vendor is not in receipt of any funds from the purchaser.
2.6 In the event that any goods are unavailable the Vendor shall notify the purchaser if only part of an order can be fulfilled and offer the purchaser the opportunity to accept part of the order. If the purchaser accepts part of the order the Vendor shall make refund to the purchaser of monies paid relating to the unavailable goods only. If the purchaser declines to accept part of the order a full refund of monies paid shall be made by the Vendor.
2.7 It is a condition of sale that the Vendor receives 100% prepayment in advance for any orders made from the Vendor Website.
3. Liability in respect of consumer purchases
3.1 Consumers can reject goods that are faulty or misdescribed within 30 days of delivery and are entitled to a full refund. Notification received by the Vendor after 30 days, will result in the consumer being entitled to a repair or replacement of faulty or misdescribed goods, and then in the event repair or replacement is not possible, the consumer may request a partial or full refund.
3.2 Consumers are encouraged to notify the Vendor of any damage to goods or missing items within 7 days of delivery to facilitate prompt resolution. This does not affect your statutory rights under the Consumer Rights Act 2015.
3.3 In the case of manufacturers who operate direct product support and returns procedures, the purchaser (whether consumer or business) accepts an obligation to process their claim directly via the relevant manufacturer.
4. Returned Goods in respect of consumer purchases
4.1 The consumer has the right to cancel the order and return goods ordered via this Website within 14 days from the date of delivery without incurring any charges apart from the cost of return carriage, subject to the goods being returned in stock condition with no damage. The Vendor will refund the purchase cost within 14 days of receipt of the returned goods.
4.2 The Vendor reserves the right to charge a fee on goods returned for credit which are damaged or not in stock condition.
4.3 The purchaser (whether consumer or business) shall unless otherwise stated be responsible for the cost of return of all goods to the Vendor and the returned goods shall be at the risk of the purchaser until actual receipt of the goods by the Vendor. The onus of proof of safe return delivery shall remain with the purchaser.
4.4 All products claimed to be misdescribed, faulty or damaged goods dispatched for return to the Vendor and found to contain no fault will not be subject to a refund and may be returned to the purchaser. In the event it becomes necessary to recover goods which are not faulty the costs of recovery shall be the responsibility of the purchaser.
4.5 A full credit including carriage costs shall be given by the Vendor to the consumer in the event that goods are misdescribed, faulty or damaged at the time of delivery and notice of misdescription, fault or damage is given by the consumer to the Vendor within 30 days of delivery.
4.6 A full credit will only be given to the consumer on items returned within 14 days from date of return or proof of dispatch being provided.
4.7 From time to time and in relation to specific products, a separate manufacturer’s warranty may apply. Please contact the Vendor’s customer services for further information.
4.8 Subject to the Consumer Rights Act 2015, shipments returned to the Vendor and marked as delivery refused (or such other non-acceptance of delivery) will not automatically result in a refund, and the consumer may remain liable for any and all carriage and/or delivery charges, including the cost of such returns cost.
4.9 For the avoidance of doubt where we have agreed to refund delivery costs these shall only be a refund for standard delivery costs. We do not refund any extra you have paid for express delivery or delivery at a particular time.
5. Liability and compensation
5.1 Our liability to consumers. We are responsible for losses you suffer caused by us breaking this contract unless the loss is:
5.1.1 Unexpected. It was not obvious that it would happen and nothing you said to us before we accepted your order meant we should have expected it (so, in the law, the loss was unforeseeable).
5.1.2 Caused by a delaying event outside our control. As long as we have taken the steps set out in these terms and conditions we are not responsible for delays outside our control.
5.1.3 Avoidable. Something you could have avoided by taking reasonable action. For example, damage you have incurred which you could have avoided by following product instructions and product information as made available by us and/or as may be supplied with the product.
5.2 A business loss. Our liability for any loss you suffer in connection with your trade, business, craft or profession is limited, as described in these terms and conditions if you are a business.
5.3 Our liability to businesses. If you're a business, then, except in respect of the losses described in these terms and conditions:
5.3.1 we shall not be liable to you, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, for any loss of profit, or any indirect or consequential loss arising under or in connection with any contract between us; and
5.3.2 our total liability to you for all other losses arising under or in connection with any contract between us, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall be limited to the total sums paid by you for products under such contract.
5.4 Losses we never limit or exclude. Nothing in these terms and conditions shall limit or exclude our liability for:
5.4.1 death or personal injury caused by our negligence, or the negligence of our employees, agents or subcontractors (as applicable);
5.4.2 fraud or fraudulent misrepresentation;
5.4.3 breach of the terms implied by section 12 of the Sale of Goods Act 1979 or section 2 of the Supply of Goods and Services Act 1982;
5.4.4 defective products under the Consumer Protection Act 1987; or
5.4.5 any matter in respect of which it would be unlawful for us to exclude or restrict liability.
5.5 No implied terms about goods. Except to the extent expressly stated in these terms and conditions, we exclude all terms implied by sections 13 to 15 of the Sale of Goods Act 1979 and sections 3 to 5 of the Supply of Goods and Services Act 1982.
6. Law
6.1 These terms are governed by English law. If you are a consumer then, wherever you live, you can bring claims against us in the English courts and if you live in Wales, Scotland or Northern Ireland, you can also bring claims against us in the courts of the country you live in. If you are a consumer we can claim against you in the courts of the country you live in. If you are a consumer residing outside these jurisdictions, this choice of law shall not deprive you of the protection afforded by any mandatory provisions of the laws of your country of residence. If you are a business you irrevocably agree to submit all disputes arising out of or in connection with our contract with you to the exclusive jurisdiction of the English courts.
6.2 If any part of these terms and conditions shall be found to be unlawful it shall not affect the validity or enforceability of the remainder of the conditions provided the contract is capable of continuing without such terms and conditions.
6.3 This contract is between you and us. Nobody else can enforce it and neither of us will need to ask anybody else to sign-off on ending or changing it.
6.4 We might not immediately chase you for not doing something (like paying) or for doing something you are not allowed to, but that does not mean we cannot do so at a later date.
7. General information
7.1 When you require Customer Services, please call 0161 341 0737 direct, or contact us via email at info@ikrafts.co.uk . The cost of any telephone calls shall be at the applicable rate of the Country of origin. No premium rate telephone charges are levied by us nor do we receive any share of any telephone call charges. The telephone lines are normally open Monday to Friday between the hours of 9-00am and 5-00pm GMT or BST depending on the time of year.
7.2 For us to give you customer service quickly please have the following information ready:
· THE NAME IN WHICH THE GOODS WERE PURCHASED
· THE DATE OF PURCHASE
· FULL FAULT DESCRIPTION
7.3 In the event of any complaint or customer care matter please call our Customer Support line or contact us via the email address shown and we will endeavour to resolve matters as rapidly as possible normally within 5 working days.
7.4 Our postal address for customer services is:
ikrafts Limited, Unit F, Tudor Road, Altrincham Business Park, Broadheath, Altrincham. WA14 5RZ
We are confident that these procedures will enable us to offer you a better and speedier service. However, if you have any queries please do not hesitate to contact us.
7.5 Methods of Payment. EU residents pay the VAT inclusive price (VAT at appropriate rate, currently 20%). Non-EU/exempt pay the exclusive price.
7.6 Some products may not be eligible for delivery to locations outside the UK because of reasons in connection with customs, legal, regulatory, as well as practical restrictions that may apply to such overseas orders. Therefore, we retain the right to determine which items can or cannot be shipped to particular locations. Please be aware that additional processing or administrative fees, including any customs charges, local taxation, import duties, and such other charges will be the responsibility of the purchaser.
7.7 Payment is only accepted by credit/debit card unless otherwise agreed with the vendor Visa Mastercard American Express Switch and Delta cards are acceptable subject to individual credit/debit limits and the authorisation policy of the card issuing organisations We cannot accept any responsibility or liability in the event that a card payment fails or is refused.
7.8 Security on the transaction is protected by secure server process via Paypal. Specific security information may be obtained by calling customer support.
7.9 How we use any personal data you give us is set out in our Privacy Notice.
7.10 If our supply of your product is delayed by an event outside our control (eg: bad weather conditions, change in regulations, pandemic, etc), we contact you as soon as possible to let you know and do what we can to reduce the delay. As long as we do this, we will not compensate you for the delay, but if the delay is likely to be substantial you can contact our Customer Service to end the contract and receive a refund for any products you have paid for in advance, but not received.
7.11 Customers must be at least 18 years old to place an order. This is particularly important for certain types of products. By placing an order, you confirm that you are of legal age to purchase the products from the Vendor’s Website.
7.12 Third-Party Links and External Content. We are not responsible for the content or performance of external websites, and that you follow such links at your own risk.
7.13 Insurance. Customers are responsible for insuring particularly valuable goods and/or orders.
7.14 If you are a business customer you must pay all amounts due to us under these terms in full without any set-off, counterclaim, deduction or withholding (other than any deduction or withholding of tax as required by law).
Thank You.